Terms & Conditions

Last updated – 17.03.2026

Effective date – 01.10.2024

OneMedicine Website Terms and Conditions

This document outlines the terms and conditions (“Terms”) governing use of this website (“Website”), including all subdomains. This agreement is between you, the user (“User”), and OneMedicine Ltd, company registration number 08304652, incorporated on 22.11.2012 (“Owner”).

1. General Terms

These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between the User and the Owner in relation to use of the Website.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Acceptance of Terms

By accessing or using this Website, you agree to be legally bound by these Terms. If you do not accept these Terms, you must not use the Website.

Your continued use of the Website constitutes acceptance of these Terms from the date of first use.

3. Eligibility

The term “User” refers to any individual accessing the Website who is not an employee or contractor of OneMedicine.

This Website is intended for individuals aged 18 years or over. By using this Website, you confirm that you meet this requirement.

4. Intellectual Property

All content on this Website (“Content”), including but not limited to text, graphics, design, layout, and branding, is owned by or licensed to the Owner.

You may:

View and use Content for personal, non-commercial purposes only

You must not:

Copy, reproduce, distribute, modify, or commercially exploit any Content without prior written consent

5. Prohibited Use

You agree not to:

Damage, disable, or impair the Website
Use the Website for unlawful, abusive, or harmful purposes
Copy or distribute Content without authorisation

6. User Submissions (Forms and Chat)

You agree to provide accurate, complete, and up-to-date information when submitting enquiries or interacting with the Website.

7. External Links

This Website may contain links to third-party websites. The Owner has no control over, and accepts no responsibility for, the content or availability of such websites.

8. Website Use Disclaimer

Content on this Website is for general information only and may change without notice
No guarantee is provided regarding accuracy, completeness, or suitability
Use of information is entirely at your own risk
We accept no liability for inaccuracies or errors to the fullest extent permitted by law

9. Website Availability and Security

The Website is provided “as is” without warranties of any kind.

While we take reasonable steps to maintain security, we do not guarantee that the Website will be secure or free from vulnerabilities. Users are responsible for protecting their own devices and data.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation

To the fullest extent permitted by law, the Owner shall not be liable for:

Loss of profits, income, or business opportunities
Loss or corruption of data
Indirect or consequential losses
Events outside reasonable control

11. Medical Services and Clinical Responsibility

11.1 Nature of Services

Information provided on this Website does not constitute medical advice and should not replace a consultation with a qualified healthcare professional.

11.2 Test Results and Follow-Up Responsibility

By proceeding with any testing or medical service provided by OneMedicine, you acknowledge and agree that:

Test results must be interpreted in the context of your full clinical history, symptoms, and examination
OneMedicine will provide results and advise appropriate follow-up
It is your responsibility to arrange a follow-up consultation with OneMedicine or your NHS GP

Failure to arrange appropriate follow-up may result in:

Delayed diagnosis
Missed opportunities for early intervention
Increased risk of complications

OneMedicine shall not be held liable for any consequences arising from:

Failure to seek or attend follow-up
Failure to act on medical advice
Misinterpretation of results without clinical consultation

11.3 Communication Limitations

Medical advice cannot be provided via email, telephone, website enquiry, or chatbot outside of a formal consultation.

11.4 Laboratory Samples

Samples are analysed by external laboratories
In the unlikely event of loss, damage, or inability to process a sample, you may be asked to reattend
Turnaround times are estimates and may vary

11.5 Patient Acknowledgements

By using our services, you confirm that:

You have had the opportunity to ask questions and receive satisfactory answers
You understand the nature and limitations of the service
Your personal and medical data will be handled confidentially in accordance with legal requirements

11.6 Financial Terms

All fees must be paid in full at the time of booking
Fees are non-refundable unless explicitly stated otherwise

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

13. Updates to Terms

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of any revised Terms.

PRIVACY AND COOKIES POLICIES

CONTACT INFORMATION

Dr Ibrar Ahmed MBChB MRCP PhD – Director
email: hello@onemedicine.co.uk
tel: 07 777 238 999

Chelsea curley

21:02 13 Jan 26

Honestly great experience. Came to Dr Ahmed for bloods and the general consensus of the clinic is warm and friendly. Dr Ahmed is extremely professional, knowledgable and non judgmental. He’s very kind and you feel so comfortable around him. I cannot believe I got my blood results the same day!! Thank you so much. 10/10 experience and I highly reccomend this practise.

Zemuy Msgna

13:43 09 Jan 26

charlotte zhang

18:48 01 Jan 26

Imran Tariq

12:09 22 Dec 25

After three GP visits and two A&E attendances over a two-week period of severe pain, my condition remained undiagnosed. Looking for alternative support, I found Dr Ahmed online and booked an appointment. From my very first consultation, Dr Ahmed immediately identified the issue, explained it clearly and reassuringly, and put an effective treatment plan in place. I was amazed to feel significantly better by the very next day. Dr Ahmed’s clinical expertise, attentiveness, and decisive approach made an enormous difference, and I am truly grateful for the exceptional care I received. He is now my go-to GP for both myself and my family going forward.

Shakur Hussein

12:51 17 Dec 25

Attended this GP and it’s a breath of fresh air from my normal NHS GP. I was seen immediately, all my concerns was answered with professionalism and care, the prices were very affordable and the Doctor I saw was very experienced and knowledgable. I had required some blood reports after and the Doctor responded immediately and corrected and sorted all my reports. I don’t think I’ll be going back to NHS GP’s now.

A Shah

14:55 09 Dec 25

Probably the best doctor you could go to, having wasted months speaking to my GP and attending Hospital again and again with my symptoms getting worse I attended this clinic. Doctor Ahmed was superb, took the time to listen and provided me with support and advice. With his help I was able to get a diagnosis and the right medication to help me with my symptoms. I could not fault the service. If I had known about Dr Ahmed sooner I would never have wasted time attending A&E

Siti Mohamad

17:44 07 Dec 25

I went to OneMedicine Private GP because I needed a basic medical check up for my Hajj. The waiting area is comfortable, and there is a parking space behind the clinic. I had a very informative consultation with Dr. Ahmed, and the check-up went very well. He took the time to go over everything I needed to know. After a few days, Doctor Ahmed emailed me the medical report, which my travel agent approved and confirmed my suitability for Hajj. From consultation to medical report, this is well worth the money. Alhamdulillah, thank you so much, Doctor Ahmed

Bikramjeet

14:27 04 Dec 25

I consulted with mam Menaz for my appointment at St Paul’s medical practice and I have a beautiful experience over there. I also found that the staff members are very knowledgeable and friendly.👍

Michael Dare

13:26 02 Dec 25

Amazing staff.

Ishfaq Azad

10:34 01 Dec 25

Dr Ahmed has supported me multiple times, and I can confidently say he is an exceptional professional. His communication is always clear, well-mannered and reassuring, making every interaction far more comfortable than anything I experienced in my years with NHS GP services. He is incredibly caring, understanding, and consistently goes above and beyond, to the point where I often feel I’ve underpaid for the level of care he provides. Choosing him as my private GP was one of the best decisions I’ve made, and I would highly recommend him to anyone seeking reliable, compassionate, high-quality medical support.

陆小新

12:57 11 Nov 25

This is a truly excellent doctor—incredibly friendly and patient, always listening attentively to every request. Even when I sometimes bring up unusual guesses, they take the time to explain things clearly. Prescriptions are hassle-free too. Highly recommend!

Misbah Kayani

19:00 03 Oct 25

I needed a late emergency appointment on a weekday evening, which was provided swiftly and without any delay. Upon arrival, I observed that the clinic was exceptionally clean, organized, and welcoming. I was seen promptly by the medical staff. Dr. Ahmed worked very well to review my detailed medical history, including previous treatments and medications, and provided a thorough assessment leading to an accurate diagnosis. I would definitely recommend this clinic again to friends and family. Thank you, Dr. Ahmed, for your reassurance, professionalism, and the clear, detailed treatment plan you provided. I cannot fault this service at all—truly,a reassuring and efficient experience.