Terms & Conditions

Last updated – 17.03.2026

Effective date – 01.10.2024

OneMedicine Website Terms and Conditions

This document outlines the terms and conditions (“Terms”) governing use of this website (“Website”), including all subdomains. This agreement is between you, the user (“User”), and OneMedicine Ltd, company registration number 08304652, incorporated on 22.11.2012 (“Owner”).

1. General Terms

These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between the User and the Owner in relation to use of the Website.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Acceptance of Terms

By accessing or using this Website, you agree to be legally bound by these Terms. If you do not accept these Terms, you must not use the Website.

Your continued use of the Website constitutes acceptance of these Terms from the date of first use.

3. Eligibility

The term “User” refers to any individual accessing the Website who is not an employee or contractor of OneMedicine.

This Website is intended for individuals aged 18 years or over. By using this Website, you confirm that you meet this requirement.

4. Intellectual Property

All content on this Website (“Content”), including but not limited to text, graphics, design, layout, and branding, is owned by or licensed to the Owner.

You may:

View and use Content for personal, non-commercial purposes only

You must not:

Copy, reproduce, distribute, modify, or commercially exploit any Content without prior written consent

5. Prohibited Use

You agree not to:

Damage, disable, or impair the Website
Use the Website for unlawful, abusive, or harmful purposes
Copy or distribute Content without authorisation

6. User Submissions (Forms and Chat)

You agree to provide accurate, complete, and up-to-date information when submitting enquiries or interacting with the Website.

7. External Links

This Website may contain links to third-party websites. The Owner has no control over, and accepts no responsibility for, the content or availability of such websites.

8. Website Use Disclaimer

Content on this Website is for general information only and may change without notice
No guarantee is provided regarding accuracy, completeness, or suitability
Use of information is entirely at your own risk
We accept no liability for inaccuracies or errors to the fullest extent permitted by law

9. Website Availability and Security

The Website is provided “as is” without warranties of any kind.

While we take reasonable steps to maintain security, we do not guarantee that the Website will be secure or free from vulnerabilities. Users are responsible for protecting their own devices and data.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation

To the fullest extent permitted by law, the Owner shall not be liable for:

Loss of profits, income, or business opportunities
Loss or corruption of data
Indirect or consequential losses
Events outside reasonable control

11. Medical Services and Clinical Responsibility

11.1 Nature of Services

Information provided on this Website does not constitute medical advice and should not replace a consultation with a qualified healthcare professional.

11.2 Test Results and Follow-Up Responsibility

By proceeding with any testing or medical service provided by OneMedicine, you acknowledge and agree that:

Test results must be interpreted in the context of your full clinical history, symptoms, and examination
OneMedicine will provide results and advise appropriate follow-up
It is your responsibility to arrange a follow-up consultation with OneMedicine or your NHS GP

Failure to arrange appropriate follow-up may result in:

Delayed diagnosis
Missed opportunities for early intervention
Increased risk of complications

OneMedicine shall not be held liable for any consequences arising from:

Failure to seek or attend follow-up
Failure to act on medical advice
Misinterpretation of results without clinical consultation

11.3 Communication Limitations

Medical advice cannot be provided via email, telephone, website enquiry, or chatbot outside of a formal consultation.

11.4 Laboratory Samples

Samples are analysed by external laboratories
In the unlikely event of loss, damage, or inability to process a sample, you may be asked to reattend
Turnaround times are estimates and may vary

11.5 Patient Acknowledgements

By using our services, you confirm that:

You have had the opportunity to ask questions and receive satisfactory answers
You understand the nature and limitations of the service
Your personal and medical data will be handled confidentially in accordance with legal requirements

11.6 Financial Terms

All fees must be paid in full at the time of booking
Cancellations and refunds (online bookings)
These terms apply to bookings made and paid for online through our booking pages at book.onemedicine.co.uk, including those embedded on onemedicine.co.uk.
You can cancel your online booking, or rearrange it once free of charge, up to 24 hours before the scheduled start time of your appointment (UK time), by phone on 07777 238 999 or by email to hello@onemedicine.co.uk. The new appointment must be within 3 months of the original date and is subject to availability; if it is for a different service, any price difference is payable. Any further change is treated as a cancellation under the terms below.
If you cancel at least 24 hours before your appointment and would like a refund, we will refund your payment to the original card less an administration fee of £5. This covers the card processing charge our payment provider does not return to us and the staff time involved in processing the refund. The administration fee is charged once per booking, whatever the number of tests or appointments it contains.
If you cancel less than 24 hours before your appointment, or do not attend, we are unable to offer a refund. You are welcome to contact us and we will try to help where there are exceptional circumstances.
For blood tests taken at one of our partner clinics or at your home, you may cancel for a refund, less the administration fee, at any time before your sample is taken. Once your sample has been taken and sent to the laboratory, no refund is possible. The same applies to blood tests taken at our Birmingham clinic.
Multi-test bundles (for example the hCG 2-, 3- and 4-test bundles) are paid once and taken over several clinic visits. If you stop a bundle early, the tests you have already had are charged at the single-test price shown on our booking pages and the balance is refunded to your card, less the administration fee. Tests already taken cannot be refunded.
If we cancel your appointment, or we are unable to provide the service you paid for, you will receive a full refund with no administration fee.
Where a booking is for a training course or a wellness service rather than a healthcare service, your statutory 14-day right to cancel a distance contract is unaffected by these terms.
Refunds are made to the card used to pay and usually appear within 5 to 10 working days.
By completing payment you confirm that you have read and agree to these terms.
Receipts and Documentation
A standard receipt is provided following each consultation or service.
Requests for detailed, itemised, or insurance-specific receipts may incur an additional administrative fee. This reflects the time required to prepare customised documentation, including clinical coding, treatment breakdowns, or insurer-specific formats.
Fees for such documentation will be communicated in advance and must be settled prior to release.

11.7 Loaned Devices (Heart Monitors)

Heart monitors remain the property of OneMedicine and are fitted and collected at 1 High Street, Kings Heath, Birmingham B14 7AR. A refundable deposit of £250 is taken when the monitor is fitted and refunded in full when it is returned working by the agreed return date.

If the monitor is returned broken, the deposit is kept. If the monitor is lost, or is not returned within 7 days of the agreed return date without a new date being agreed, the deposit is kept and the test fee is not refunded, because there is no recording to report. Normal marks from careful wear are not treated as damage.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

13. Updates to Terms

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of any revised Terms.

PRIVACY AND COOKIES POLICIES

CONTACT INFORMATION

Dr Ibrar Ahmed MBChB MRCP PhD – Director
email: hello@onemedicine.co.uk
tel: 07 777 238 999

wardah shahid

1 week ago

Was a great place been there two times consult with Dr ibrar Ahmed.Had a great experience as I need a solution for quick appointment and they do offer same day appointment with time flexibility with no additional charges. Treat and consult with no time pressure that's what I like the most. Listen to your concern and then guide you accordingly. Overall 💯 recommended!

Michelle Michelle

2 weeks ago

Preventative healthcare is of high importance and so I booked a heart ultrasound scan. I’m so grateful to Professor Jawad Khan for offering this exceptional service. Affordable, efficient, thorough, caring service delivered with empathy and genuine interest.

Muzibur Rahman

Very good service from the doctors and the receptionist.

Ijaz Khan

Excellent services

Karen Cross

3 weeks ago

Omg! Professor Khan was outstanding, professional, calming, empathic to our situation. Put my 18yo daughter at ease and did exactly what he said he would do…’take the worry away’.professor Khan went above and beyond our expectation. Consultant was not rushed and we felt we had been listen too after weeks of being push around the NHS system with no answers. Thank you

Simon

4 weeks ago

Visited One medicine to get some urgent blood tests. Dr Ahmed is excellent, friendly and attentive. Taking the time to listen to my symptoms and address them by examining me as well. Web site is easy to use, my results were back in 2 days, easy to read and understand. Dr Khan followed up with a phone call to check on my treatment, He didn't have to do it which shows the excellent service you will receive. I will trust with my health again in the future.

ashway96

2 months ago

We were really impressed by Dr Ahmed's care and attention to detail. Offered us and discussed different treatment options and we left happy and content. Overall a great experience and definitely best Doctor we've had. Keep up the good work Doc !

Dr C

Highly recommend ! I attended for a heart health checkup as I am in my 50s and wanted to pay more attention to my health as a preventative measure. Sensible I know:) Whilst the nhs is great once a problem occurs I didn’t want to be in that position if I could help it. That’s where I came across OneMedicine. Prof. Jawad Khan was professional, attentive and kind. His chair side manner is the most exceptional I’ve seen. His knowledge is outstanding and evidence based but he explained it in a concise and easy to understand way. I came out feeling looked after and positive about the advice and measures put in place to give my health the care and attention it needed. After all , an ounce of prevention is better than a pound of cure! A massive thank you.

Dimitar

3 months ago

Tinkerbell Faith

5 months ago

Very good practice and clean and lovely environment . Very welcoming . The treatment i had was from Dr Ahmed Very polite and informative full consultation prior to treatment. And the within 12 hours I feel so much better all my symptoms are eliminated. Dr Ahmed thank you 😊 will definitely be using this service in future 👍

Umaira Mehmood

I had a very positive experience at this clinic. The staff were friendly, professional, and made me feel comfortable from the moment I arrived. The doctor took time to explain everything clearly and answered all my questions patiently. The clinic was clean and well-organized, and the waiting time was short. I’m very satisfied with the treatment I received and would definitely recommend this clinic to others dr Ahmed has helped me with my mental health issues and eating disorder after having this continuous visits I can now say I’m in a better place thanks to dr Ahmed.

Khan

I had an excellent experience at OneMedicine Private GP Birmingham. From booking my appointment to the consultation itself, everything was smooth, professional, and efficient. Dr Ahmed took the time to listen carefully to my concerns, explained everything clearly, and made me feel completely at ease. The service was friendly, thorough, and unhurried, which is something I really appreciated. I felt genuinely cared for and left with a clear understanding of my treatment plan. I would highly recommend OneMedicine to anyone looking for professional, compassionate, and high-quality private healthcare.

zeshan M

6 months ago

OneMedicine Private absolutely deserves 5 stars. Dr. Ibrar Ahmed went above and beyond-his professionalism, kindness, and clear explanations made me feel fully understood and supported. He took the time to break everything down for me and even followed up with a call to check how I was doing. I’m genuinely grateful for the care I received.

SABIR OSMAN

My second year going to the clinic for my hay fever injection. It was very easy to book an appointment, and everything was explained in great detail. Highly recommended — excellent customer care throughout.

Amreen Akhtar

I had an appointment with a doctor and he was very helpful and explained the procedure to me

miranda Connikie-Bowen

Open BH Monday, quick and very well priced. Very polite and professional service

Ben Hall

Paramedic D4 medical, great value, quick booking, professional service.

Oliwia Cassidy

I highly recommend this clinic. I attended a private consultation and the entire visit was organized flawlessly. The registration and reception desk operate very efficiently, with no delays or unnecessary waiting in lines. The staff is extremely helpful and polite, and the whole appointment took place in a very professional and calm atmosphere. True professionalism and respect for the patient's time. Highly recommended Dr Ibrar Ahmed !

Sam Mann

An easy, rapid, pleasant experience. Dr Ahmed was incredibly thorough, and unlike previous hayfever jabs told me exactly the mechanism of action, and answered all questions in detail. I’ll be returning for every jab.

Amardeep Seera

7 months ago

Took my 6 year old to see Dr Ahmed. Very professional and caring service.

K Burnett-Dunkley

8 months ago

Dr. Ahmed is great! I reached out to him requesting a doctor’s letter - he took the time to listen to me, was very responsive, and highly professional!

Amandeep Kaur

9 months ago

We recently had an appointment at One Medicine with Dr Ahmed and Professor Khan (cardiologist). From the moment we met them, both doctors were exceptional. They were calm, professional, thorough, and incredibly compassionate. My husband had been experiencing intermittent chest pain (seen and discharged by a&e), and understandably we were both very anxious. Dr Ahmed and Professor Khan took their time to listen carefully, explain everything clearly, and reassure us in a way that genuinely put us at ease. Their attention to detail and clinical expertise were outstanding, but what truly stood out was their kindness and empathy. They did not rush us, they answered every question patiently, and they made us feel supported during a very frightening time. We feel extremely fortunate to have been under their care and now my husband is being managed by them. They are a real credit to One Medicine and to the profession as a whole. Before making the appointment, I was so anxious as i wanted a second opinion for my husbands symptoms and wanted to get an urgent appointment. After speaking to Dr Ahmed on the phone, we were able to get an appointment arranged within less than 24 hours. Thank you again for going above and beyond ,we will always be grateful.

Hanji Dental Care

10 months ago

I had an excellent experience with Dr Ahmed at this private GP practice. He was professional, kind, and extremely thorough throughout the appointment. Dr Ahmed listened carefully to my concerns, explained everything clearly, and made me feel reassured and comfortable the entire time. The service was efficient, and the overall standard of care was outstanding. I highly recommend Dr Ahmed to anyone looking for a knowledgeable and compassionate doctor.

M S

I cannot recommend Dr Ahmed highly enough. We saw him today for my son's rash, which turned out to be chickenpox. My son is extremely fearful of doctors and any potential 'pain,' but Dr Ahmed was absolutely wonderful with him. He was so kind, gentle, and took the time to reassure my son throughout the entire examination. As a parent, I felt a bit silly for bringing him in for what seemed obvious in hindsight, but Dr Ahmed never made me feel that way. He reassured me as well, explaining everything clearly and respectfully without any judgement. The appointment never felt rushed; he gave us his full attention and made us both feel completely comfortable and heard. He is clearly an extremely knowledgeable and empathetic doctor who also possesses the vital gift of superb bedside manner. Thank you!

Gill B

Dr. Ahmed was truly exceptional. He was incredibly thorough and attentive, taking the time to carefully listen and address every concern with clarity and compassion. His professionalism and genuine care made the entire experience reassuring and positive. I felt confident and well cared for throughout my visit. I would highly recommend Dr. Ahmed to anyone looking for a knowledgeable, professional, and compassionate doctor.

Chelsea curley

Honestly great experience. Came to Dr Ahmed for bloods and the general consensus of the clinic is warm and friendly. Dr Ahmed is extremely professional, knowledgable and non judgmental. He’s very kind and you feel so comfortable around him. I cannot believe I got my blood results the same day!! Thank you so much. 10/10 experience and I highly reccomend this practise.

Imran Tariq

11 months ago

After three GP visits and two A&E attendances over a two-week period of severe pain, my condition remained undiagnosed. Looking for alternative support, I found Dr Ahmed online and booked an appointment. From my very first consultation, Dr Ahmed immediately identified the issue, explained it clearly and reassuringly, and put an effective treatment plan in place. I was amazed to feel significantly better by the very next day. Dr Ahmed’s clinical expertise, attentiveness, and decisive approach made an enormous difference, and I am truly grateful for the exceptional care I received. He is now my go-to GP for both myself and my family going forward.

Shakur Hussein

Attended this GP and it’s a breath of fresh air from my normal NHS GP. I was seen immediately, all my concerns was answered with professionalism and care, the prices were very affordable and the Doctor I saw was very experienced and knowledgable. I had required some blood reports after and the Doctor responded immediately and corrected and sorted all my reports. I don’t think I’ll be going back to NHS GP’s now.

A Shah

Probably the best doctor you could go to, having wasted months speaking to my GP and attending Hospital again and again with my symptoms getting worse I attended this clinic. Doctor Ahmed was superb, took the time to listen and provided me with support and advice. With his help I was able to get a diagnosis and the right medication to help me with my symptoms. I could not fault the service. If I had known about Dr Ahmed sooner I would never have wasted time attending A&E

Siti Mohamad

I went to OneMedicine Private GP because I needed a basic medical check up for my Hajj. The waiting area is comfortable, and there is a parking space behind the clinic. I had a very informative consultation with Dr. Ahmed, and the check-up went very well. He took the time to go over everything I needed to know. After a few days, Doctor Ahmed emailed me the medical report, which my travel agent approved and confirmed my suitability for Hajj. From consultation to medical report, this is well worth the money. Alhamdulillah, thank you so much, Doctor Ahmed

Bikramjeet

12 months ago

I consulted with mam Menaz for my appointment at St Paul’s medical practice and I have a beautiful experience over there. I also found that the staff members are very knowledgeable and friendly.👍

Michael Dare

Amazing staff.

Ishfaq Azad

Dr Ahmed has supported me multiple times, and I can confidently say he is an exceptional professional. His communication is always clear, well-mannered and reassuring, making every interaction far more comfortable than anything I experienced in my years with NHS GP services. He is incredibly caring, understanding, and consistently goes above and beyond, to the point where I often feel I’ve underpaid for the level of care he provides. Choosing him as my private GP was one of the best decisions I’ve made, and I would highly recommend him to anyone seeking reliable, compassionate, high-quality medical support.

陆小新

1 year ago

This is a truly excellent doctor—incredibly friendly and patient, always listening attentively to every request. Even when I sometimes bring up unusual guesses, they take the time to explain things clearly. Prescriptions are hassle-free too. Highly recommend!

Misbah Kayani

I needed a late emergency appointment on a weekday evening, which was provided swiftly and without any delay. Upon arrival, I observed that the clinic was exceptionally clean, organized, and welcoming. I was seen promptly by the medical staff. Dr. Ahmed worked very well to review my detailed medical history, including previous treatments and medications, and provided a thorough assessment leading to an accurate diagnosis. I would definitely recommend this clinic again to friends and family. Thank you, Dr. Ahmed, for your reassurance, professionalism, and the clear, detailed treatment plan you provided. I cannot fault this service at all—truly,a reassuring and efficient experience.